The post holder will have responsibility for supporting patients and their parents through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.
Ensuring that every effort is taken to the improve quality of communication, and work proactively to improve access to information and response to enquiries for all patients who use the service.
The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this. The role requires close liaison with the service manager and the medical staff.
Main duties of the job