Job Title:         Customer Service Representative



Reports to:       Club Manager



Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt




Job Summary



Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 




Essential Duties and Responsibilities 

• Greet/meet potential members, providing a great customer experience. 


• Handle front desk related tasks:
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead...