Serves as a liaison between MercyOne Des Moines Laboratory outreach clients and laboratory staff to provide excellent customer service. Responsibilities include establishing, maintaining, and expanding the market of our existing outreach program. Acts as a resource to the Outreach Director to promote the available clinical and anatomical services of MCL to the medical community.
Serves as an account manager for laboratory outreach clients (current and new). Maintains an accurate database of client demographics, visits, and follow up.
Conducts onboarding of new clients.
Makes customer service calls and on-site visits to gather information, answer questions, and serve as a liaison for the laboratory
Establishes a positive rapport with potential and existing customers to help meet revenue/vo...