Job Summary:

Under direct supervision, performs variety of clerical, filing, cashiering and patient attending duties; ensures optimum service and attention to patient/customers.

Essential Responsibilities:



+ Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.


+ Maintains general knowledge of current health plan/non plan policies and coverage in accordance w/established Regional standards & communications; keeps abreast of all changes regarding health plan benefits; verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient & refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/ customers.


+ Maintains general knowledge of current Regional cash handling & SOX compliance related polices/procedures and communications; keeps abreast of all changes; appl...