The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.
Key Responsibilities Operations & Compliance - Oversee daily operations to ensure efficiency and service excellence.
- Ensure full compliance with health, safety and food hygiene regulations, including all SFA requirements.
- Execute outlet-level marketing activities, promotions, events and bookings in alignment with brand plans.
Team Leadership & Training - Manage outlet staffing needs including hiring, rostering and performance development.
- Conduct on-the-job training and coaching to uphold service and product standards.
- Foster a positive and professional team...