To manage the overall operation of the outlet following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

Key Roles & Responsibilities

• Motivate discipline direct and supervise the work of all employees in the Outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the Outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements and update performance logs accordingly
• Conduct daily roll play...