Job Summary

We are looking for a friendly and professional Customer Service Representative (CSR) to join our team. The ideal candidate will be the first point of contact for our customers, helping to answer questions, resolve issues, and provide excellent support to ensure a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, and policies
• Resolve customer complaints and issues effectively and empathetically
• Maintain detailed and accurate records of customer interactions
• Collaborate with other departments to address and resolve customer needs
• Follow up with customers to ensure their satisfaction and build strong relationships
• Meet or exceed performance and quality standards