Outbound Customer Care Advocate TCA

Company

Axelon Services Corporation

Location

Warwick, Rhode Island, United States

Type

Full-time

            Pay Rate: Max pay rate - $20 per hour

Summary:

Candidate must be commutable to the Warwick, RI location.

Role involves initiating callouts to potential accountholders eligible for a Total Control Account (TCA).

TCAs are financial accounts, similar to checking/saving accounts, and are interest-bearing.

Empathy is needed as customers have often recently lost someone close to them.

Responsibilities:

Clearly educate the caller on the benefits of a Total Control Account.

Answer any questions or address any concerns the accountholder may have.

Explain options available to access their funds.

Offer to order a Visa Debit Card for the account.

Requirements:

Live within 50 miles of our Warwick, RI office.

Ability to work from home w...

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Outbound Customer Care Advocate TCA

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