Role Overview & Primary Accountabilities

Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.

Responsibilities

• Data Entry – Managing and processing customer orders that are received via phone, EDI, fax, or email. Demonstrate expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut‑off periods.
• Customer Experience – Provide phone support for order management related enquiries, product knowledge, technical questions, complaints and general customer queries. Provide email responses to internal and external customers around queries relating to order management, invoicing, dispatch, claims, and returns. Offer exceptional customer service experience through strong written and verbal communication skills. Adhere and comply with standard work practices ...