Job Responsibilities

·Responsible for answering all telephone calls and prioritizing said calls.

·Should have very good telephone etiquettes.

·Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

·Should have good knowledge of room service menu's and on going promotions in other F&B outlet.

·Should be able to provide recommendations and suggestions to guests upon request.

·Be knowledgeable of all services, facilities and products offered by the hotel.

·Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

·Display excellent conversation skills and selling techniques at all times.

·Pay attention to guest orders, and know the menu thoroughly.

·Write down all information’s clearly. Highlight special requests.

· Communicate with t...