Order Management Coordinator

Location: Chalfont St Giles (onsite)
Contract: 12-month contract

£16.50 p/h

We are currently seeking an experienced Order Management Coordinator to support the end-to-end order fulfilment process and ensure the highest standards of order entry quality and customer service.

The Role

This role is responsible for managing customer orders from Order Entry through to Collection, ensuring accuracy, compliance and on-time delivery while providing an excellent customer experience.

Key Responsibilities

Plan and proactively manage the full customer order lifecycle, from Order Entry to Collection
Ensure order entry and backlog quality, implementing project changes and optimising sales transfers
Deliver a high level of customer service, handling queries such as pricing, order updates, stock availability and sales leads
Monitor customer plans versus actuals to optimise On-Time Delivery (OTD) and reduce fulfi...