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Order Management Specialist

Company

Cognex

Location

Guadalajara, Jalisco

Type

Full time

Job Description

Essential Functions:

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including r...

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