We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.
Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High
Shift Pattern & Hours
Monday to Sunday (rostered)
Shifts between 07h00 – 20h00
5 days on, 2 days off
Weekend & public holiday availability required
Transport provided home after late shifts
Key Responsibilities
Handle customer, store & courier queries (calls, email, chat & WhatsApp)
Proactively manage online orders and resolve delays
Follow up with stores and courier partners to ensure on...