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Order Fulfillment Team Lead

Company

WSAudiology

Location

calamba, laguna

Type

Full-time

Join a fast-paced, global operations environment where you will lead customer service execution across APAC, Europe, and LATAM. As a Team Leader, you will play a critical role in ensuring operational excellence, driving service performance, and strengthening customer satisfaction through effective team leadership, process optimization, and cross-functional collaboration.

This role is essential in maintaining service quality, stabilizing performance during growth, and enabling continuous improvement across order management and fulfillment operations.

What you will do

  • Lead and develop a team of Order Fulfillment Executives and Specialists, including onboarding and training of new hires
  • Drive operational performance through KPI monitoring, escalation management, and service recovery actions
  • Oversee end-to-end order management, ensuring timely processing, backlog resolution, and proactive customer communication
  • Ensure ship...

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