You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed

Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate

Build and maintain a solid understanding of the company’s products and services

Identify customer needs and clearly communicate relevant information to internal service and technical departments

Accurately record customer interactions using internal systems and data entry tools

What you bring

Technical Diploma or equivalent qualific...