Responsible for daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment. Ensure sales orders are properly launched in BaaN, maintained, and closed.
Communicate and align with Account Manager (AM)/Program Manager (PM) on the Purchase Order (PO) received & program delivery schedule to confirm order before triggering Product Realization Flow (PRF) Eflow
Provide feedback to AM/PM if there are changes for the next course of action
Assist the finance team with invoice disputes or any issues related to Sales Orders (S/O) such as GST code and credit notes
Maintain a proper and systematic filing system for Customer PO, PRF forms
Act as the focal person to acknowledge and process new/revised PO from customers
Highlight discrepancies found in PO to Account Manager and execute the next step of action as advised