Job Description
The order administrator serves as the primary point of contact for assigned customers, managing all front‑line communications and ensuring timely, accurate support across orders, repairs, warranties, and service activities. This is not a call center job, 90% of work is done through email and portal.

Role Summary – Customer Support / Account Management
Serve as the primary point of contact for assigned customers, managing all inbound communications, inquiries, and complaints while coordinating internally to resolve issues.

Manage customer expectations by negotiating timelines, providing accurate order status updates, and partnering closely with planning, repairs, technical, and finance teams.
Process customer orders, quotations, warranty/COMP claims, and credits/debits accurately and within defined SLAs, ensuring timely follow‑up and escalation when required.

Own daily account management activities, including order book management, exp...