We are looking for a highly motivated Operations & Technical Support Specialist to join our growing payments gateway team.

In this role, you will play a key part in onboarding merchants, supporting payment integrations, ensuring operational excellence, and maintaining compliance within a fast-paced fintech environment. You will collaborate with internal teams and external partners to deliver reliable, secure, and efficient payment solutions.

Key Responsibilities

• Support onboarding and integration of new merchants into the payment gateway, including API and technical setup
• Configure merchant accounts, payment methods, and transaction settings based on client requirements
• Provide ongoing technical support to merchants, troubleshoot payment issues, and resolve integration-related queries
• Analyze operational workflows and identify opportunities to improve efficiency and scalability
• Track and report on operational KPIs, t...