Lead and manage a team of Customer Service Executives in carrying out daily reservation operations in accordance with Shangri-La Hotels & Resorts standards and guidelines.
Guide, coach and inspire the Worldwide Reservations and Shangri-La Circle Membership team to achieve individual, team and departmental objectives.
Collaborate closely with SCCHK and CEPTGZ to execute engagement activities and promotional campaigns related to the membership program.
Embrace change management initiatives and cultivate a growth mindset within the team.
Foster open and effective communication among team members, colleagues and management.
Acknowledge, encourage and reward team achievements to create a positive, productive and motivated work environment.
Conduct regular team meetings and briefing sessions to communicate updates on processes, promotions and business initiatives.