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Operations Team Lead - Vodafone Business

Company

CPM

Location

Dublin, County Dublin

Type

Full-time

The focus of the Operations Executive role is to work alongside the Leadership and Sales Teams for the processing of sales and onboarding of new customers to Vodafone, ensuring a seamless transition and positive customer experience. The Operations Executive will also support with customer care and after-sales queries to ensure all sales become customers for Vodafone.

The Operations Executive will be a champion for the CPM values at all times whilst delivering on-time and professional execution of designated operational activities.


The Primary Responsibilities for This Role Are:

  • Process sales orders to ensure all sales submitted by the sales teams are correct and compliant.
  • Work closely with the Operations Team to ensure all customers are connected to the Vodafone network
  • Support the Field and Inside sales teams by managing any after-sale customer queries or issues
  • Take ownership of all post-sale communication with new custom...
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