Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines
Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide...