Job Title and Location

Operations Support Agent – Leeds, United Kingdom

Working Hours & Compensation

Hours: 40 per week, Monday to Friday 08:00 – 17:00. Salary: £14.02 per hour. Position type: Regular.

Responsibilities

• Answer incoming customer calls regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections.
• Prioritise and reallocate failures for next‑day delivery when required.
• Input data into the tracking system.
• Maintain clear and effective communication and collaboration with team, managers and other depots.
• Follow FedEx processes, procedures, controls and external regulatory requirements.
• Provide support to supervisors and team members as required within location, complying with local and corporate legal requirements and ensuring safe and secure movement of freight.