Serve as the team’s process and product expert being the point of contact of individual contributors via live chat, email, and ticketing systems ensuring quick response and resolution times.
Call center-based customer support in response to a high volume of extremely complex inquiries.
Troubleshoot intermediate to complex issues related to Pixel tracking and setup, events API integration, and SDK implementation for accurate conversion tracking.
Analyze API request / response logs and debug server-side events to ensure seamless data flow and campaign attribution.
A process expert on how to write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.
Work with backend engineering team leaders to identify root causes of API or integration failures, providing detailed logs and error analysis.