Overview

ROLE PURPOSE: The role is responsible for the day‑to‑day line management activity of a number of colleagues. This will include leading, coaching, motivating, supporting and delivering colleagues, to deliver operational requirements and ensure all regulatory quality and process requirements are met to ensure the right customer outcomes.

Qualifications

• Ideally educated to GCSE/NVQ level 3 or equivalent
• Numerate and literate, ideally grade C or above in GCSE English and Maths
• 5+ years’ experience in a customer service/financial services environment
• Minimum 2 years’ experience leading teams

Strong skills in:

• Function specific IT systems
• Presentation skills
• Communication (written and oral)
• Problem solving
• Data interpretation
• Decision making
• Commercially aware
• Planning/Time Management
• Coaching
• Wo...