Allia Health Group, home to Southend Pharmacy, Brello Health and HelloWellness, is redesigning healthcare with a vertically integrated ecosystem of brands services focused on metabolic health, longevity and wellness. These services, driven by our 503A compounding pharmacy and telehealth units, provide direct-to-patient solutions that support the entire patient journey with ease and transparency.
The Operations Specialist will be responsible for but not limited to owning and optimizing customer support operations across multiple brands (Hello Wellness and Brello). This role acts as a critical liaison between Customer Service, Technology, and Operations teams to ensure smooth day-to-day execution. The primary focus is acting as an Intercom Specialist, building workspaces, configuring automated workflows, and enhancing the Help Center to improve the self-serve customer experience.