Job overview

Autonomy. 

Often a word used in recruitment advertising, but what does it offer you?
To an extent, freedom, an opportunity to offer up your own solutions, strategy and approaches, to truly make your own decisions. 

Which leads to accountability.

A weightier, consequential word, but none the less offering the value behind your decisions. 

Until something is tested, it’s not found to work and what greater fulfilment can one have when they see their strategies and approaches implemented, then go on to flourish, whether in the short, medium or long term.

As the Operations Service Director for Reference Services, this opportunity could be yours. 

Main duties of the job

You’ll take ownership, thus have the autonomy, for the delivery of day to day operations within reference services against key metrics, such as, productivity, efficiency, quality and workforce.

You’...