Operations Senior Analyst

Job Locations: BR-SP-Sao Paulo

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Team Overview

The User Growth Operations team is responsible for acquire, engage and retain 99food user base, ensuring an increasing flow of orders in the app.

Role Responsibilities

ser Acquisition

• Contribute to the development and execution of comprehensive user acquisition strategies across various channels, including viral social media campaigns, Key Opinion Leader (KOL) partnerships, and offline initiatives.
• Establish seamless conversion paths to onboard users from DiDi's ride-hailing and payment services to the food delivery platform.

User Retention

• Contribute to the design and implementation of tiered retention programs.
• Leverage behavioral data to proactively identify and mitigate user churn risks.

Market Analysis & Strategy

• Closely monitor market competition ...