Overview

As the Store Operations Manager you will contribute to optimising store operational performance by ensuring that all front of house and back of house procedures are effective and compliant with Selfridges standards. You will support in measuring and challenging teams around commercial KPIs. You will support the Head of Retail in building and shaping the retail performance and operations road map at store level whilst always keeping in mind profit optimisation and efficiencies of all retail projects.

Responsibilities

As a Store Operations Manager you will:

• Support the Head of Retail to ensure delivery of payroll budgets on a monthly and annual basis.
• Own tracking OT and temp usage, vacancy rates and team member moves and ensure all reporting is accurate and up to date.
• Work with WFM to ensure payroll hours are optimised and in line with budget and vacancies are managed and recruited for in a timely manner.
• Su...