Duties and Responsibilities

• Work with the Operations Director, COO, and CAO to execute strategic projects.
• Oversee and direct daily business operations for optimum efficiency.
• Perform weekly meetings with operations staff to discuss metrics and deliverables.
• Submit frequent and as needed business reviews and report to other Enshored's Leadership team and clients.
• Set operational goals, objectives, and develop strategies to meet client SLAs (productivity, quality).
• Gather, review, and analyze reports, records, and data to ensure that all quality, efficiency, and productivity standards are met.
• Work with Enshored team members to support organic growth.
• Must be able to foster a positive and productive work environment, with the ability to lead, build teams and motivate staff.
• Frequently evaluate and analyze business productivity and performance.
• Consult, report, and collaborate ...