Job Brief
:
Responsible for the overall
aspects of operations within the hotel ensuring seamless service
across departments (Front Office, Housekeeping, F&B,
Kitchen, Maintenance) to maximize guest satisfaction,
profitability, and efficiency, while managing staff, budgets,
standards, and resolving issues, reporting to the General Manager.
Key responsibilities include leading teams, controlling costs,
enforcing SOPs, handling guest complaints, and maintaining quality
and safety standards, requiring strong leadership and
problem-solving skills. This role is critical in driving
operational excellence, enhancing guest satisfaction, and leading a
talented team to achieve the highest standards of
service.
Job
Responsibilities: