Overview
The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)Provide strong lobby presence to assist front desk agents and guestProvide all aspects of shift coverage in F&B operations as neededBalance the hotel room type inventoryEnsure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards ( cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)Monitor and action Nor 1 upsell programHandle guest’s special requests and customer complaints during shift.<...