The Operations Manager is responsible for establishing, governing, and optimising the end-to-end operational delivery model across build, transition, and operate phases within Kenya. The role ensures integrated delivery execution, operational readiness, regulatory compliance, stakeholder alignment, and sustained SLA performance in a multi-partner, infrastructure-driven environment.

Key Responsibilities

Mobilisation & Operating Model

• Establish and embed a structured operational governance cadence (daily, weekly, and monthly operational reviews) aligned to local delivery requirements.
• Define and implement escalation frameworks, sign-off authorities, and acceptance gates in line with Kenyan operational and regulatory requirements.
• Develop and maintain core operational trackers, including:
  • Delivery run rate
  • Blockers and risks
  • Rework tracking
  • Health & Safety compliance (aligned to app...