Oversee daily operations of money changing outlets, ensuring smooth workflows, accurate transactions, sufficient currency levels, and compliance with BNM guidelines.
Supervise and lead frontline staff, manage scheduling, provide training (including AML/CFT), and drive performance, discipline, and productivity.
Ensure full compliance with MSBA and AML/CFT regulations, including KYC/CDD, transaction monitoring, sanctions screening, record keeping, and audit readiness.
Manage cash flow and foreign currency inventory, perform reconciliations, and ensure secure handling of funds.
Identify and mitigate operational and compliance risks, enforce internal controls, and ensure proper escalation and reporting.
Maintain high service standards, handle escalations, and ensure transparent pricing.
Monitor KPIs (sales, errors, compliance) and prepare reports for management.