Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership talent, and ensuring consistently outstanding service. This pivotal role expertly manages end-to-end operations while perfectly syncing people strategies with client objectives.

Key Responsibilities:

• Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level.
• Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development.
• Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout.
• Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges.
• Collaborate closely with senior leaders in Rec...