Operations Manager

Glasgow - Hybri

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The Operations Manager will be responsible for driving effective operational delivery across complex customer complaint and remediation activity, ensuring alignment to both internal objectives and UK client requirements. The role requires strong leadership, operational oversight, and experience within financial services, particularly across complaints handling, remediation programmes, or customer-facing sales environment

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Key Responsibilit

iesPeople Managem

• entManage and drive performance against Team Leader KPIs and service delivery targ
• etsClearly articulate business objectives and support Team Leaders in developing and executing operational pl
• ansEnsure effective daily briefings (‘huddles’) are conduc
• tedManage leave and absence to maintain service levels in line with agreed S
• LAsHandle disci...