The Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilitie

s
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as need

ed
• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, et

c.)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirem

ents
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management rep

orts)
• Create and m...