Minimum 10+ years in Operations managing teams in Contact Centre.
Has performed Delivery Manager role in Contact Centre in Collections operations with minimum of 2 yrs as an Operations Manager in that role. Preferably B-2-B Collections Domain
Should have managed at least a span of 50 to 75 Associates in a Contact Centre and an exposure to Collections
Airlines; Cargo; Travel Domain would be preferred
Shift Timings
Mon to Sun, 24x7 – 5 Days working (or as per the applicable TCS policy)
Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements. Work as per TCS working policy.
100% WORK FROM OFFICE ONLY
Domain and Primary Requirement
Drive and Lead team for a Collections delivery in a ...