Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.
Possess financial sector experience.
Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.
Showcase a proven track record in operational delivery, operational process management, change management, and administrative leadership roles.
Exhibit familiarity with diverse business functions and operations best practices, encompassing voice, chat, email, back-office, workforce management, training, quality, resourcing, customer service, and sales.
Possess advanced proficiency in data analysis, statistical process control, and leading cross-functional teams to deliver exceptional results, including budgeting, financial control mechanisms and delivery on Revenue targets.