To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.

• Location: Madrid
• Category: Operations
• Type: Permanent

Key Duties (Including but not limited to):

• Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
• Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
• Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
• Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
• Strong understanding of insurance operations, ideally in commercial lines (underwriting...