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Operations Manager – 29707

Company

Emerald Group Ltd

Location

Madrid, Community of Madrid

Type

Permanent

Overview

Key Duties (Including but not limited to):

  • Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
  • Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
  • Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
  • Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.

    • Experience required:

  • Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
  • Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
  • Experience with process improvement methodologies; certifications are ...

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