Ready to power the growth of one of New Zealand's leading cybersecurity companies? At DEFEND, our mission is to create a cyber resilient world, and we're looking for an Operations Lead, Service Delivery to be the trusted operational partner our customers rely on, driving service excellence and continuous improvement across our Managed Services.
About the Role:
As our Operations Lead, Service Delivery, you'll be accountable for service performance, customer experience, and operational coordination. You'll act as a customer advocate within Managed Services, translating customer needs into operational action, ensuring services are delivered consistently, issues are proactively managed, and c...