About the role:

This position is situated within MacKillop Seasons and The MacKillop Institute and provides whole-of portfolio operational leadership across multiple program areas to drive operational excellence. The Operations Lead is accountable for ensuring high-quality, consistent end-to-end service delivery for external users (participants, organisations, partners and funders) and for internal operational readiness across program logistics, systems, data, finance administration and reporting.

The role leads the operational function to support service delivery and enable programs to scale safely and efficiently by standardising workflows, coordinating delivery logistics, maintaining operational systems and integrations, supporting data-driven decision making, strengthening data quality and reporting, and providing responsive customer support.

The Operations Lead works closely with Program Directors/Leads, training and implementation teams, mark...