Lokmat Bhakti E-commerce is looking for a Operations & Customer Support Executive to support backend operations and ensure a seamless customer experience.

Location

- Mahape, Navi Mumbai

Responsibilities
• Manage order tracking and delivery coordination
• Handle customer queries via WhatsApp and calls
• Coordinate with vendors and courier partners
• Assist with returns, refunds, and issue resolution
• Maintain operational records and reports
• Ensure timely resolution of customer concerns

Skills Required
• Good communication skills in Marathi and English
• Strong organizational and coordination abilities
• Basic knowledge of Excel/Google Sheets
• Attention to detail
• Ability to manage multiple tasks efficiently
• Customer-focused approach

Experience
• 0–2 years of experience in customer support, operations, or a similar role
• Freshers with excellent communication skills may also apply

Salar...