Key Responsibilities

Operations & Project Leadership

1. Lead end-to-end client engagements, including operations projects, process improvement initiatives, and service transitions.
2. Ensure projects are delivered on time, within scope, and aligned with client objectives.

Process Improvement & Transformation

1. Apply Lean Six Sigma and project management methodologies to identify inefficiencies and implement process improvements.
2. Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.

Client & Stakeholder Management

1. Serve as a primary point of contact for clients, building strong and trusted relationships.
2. Ensure smooth day-to-day operations and proactively address client concerns and requirements.

Solution Design & Business Support

1. Support solutioning, proposal development, and business case creation for new and exis...