Overview
We’re looking for a detail-oriented and proactive Operations Assistant to support our day-to-day business activities. This role is ideal for someone who enjoys a mix of customer support, social media management, and operational tasks, and thrives in a fast-paced, dynamic environment.
Key Responsibilities
- Provide customer support primarily via email, ensuring timely and professional responses
- Manage and monitor social media accounts (LinkedIn, Instagram, TikTok), focusing on community engagement and responding to messages and comments
- Support content scheduling and basic posting tasks
- Conduct quality assurance (QA) checks across workflows, content, and communications to ensure accuracy and consistency
- Handle ad hoc administrative and operational tasks as needed
- Assist with time-sensitive and last-minute requests
Role Expectations