Operational Resilience & Improvement Manager
London - 2 days in 3 from home
Up to 80k + bonus
Operational Resilience & Improvement Manager - London | Risk – Legal | Full-time
About the role
My client are seeking an Operational Resilience & Improvement Manager to strengthen how the business runs day to day. Reporting to the VP of Risk, you'll review and enhance existing processes and procedures, reduce fraud, human error and quality issues, and ensure that lessons learned from incidents drive lasting, continuous improvement and reliable service delivery.
This is a high-impact role for someone who enjoys getting under the hood of operational processes, spotting risk and control gaps, and turning insight into action.
What you'll do