Overview The OKAM has a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled.
The OKAM is responsible for customer retention and for contributing to Key Account growth.
The OKAM will expand on customer relationships through shipment data analysis, continuous improvement and optimized service offerings proactively addressing concerns.
Responsibilities - Sustain awarded business and support related growth
- Drive operational efficiency and performance
- Prepare operational data and present performance results
- Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
- Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
- Serve as single point of contact for all operational issues and escal...