Job Summary

The Operations Supervisor will oversee day-to-day operational activities to ensure efficient workflow, timely execution of tasks, and high-quality service delivery. This role requires strong leadership skills, experience in freight forwarding operations, and the ability to manage people, resolve conflicts, and maintain accurate reports.

Key Responsibilities

• Supervise daily operational activities to ensure smooth and efficient processes.
• Oversee inbound and outbound shipments and ensure compliance with freight forwarding procedures.
• Lead, guide, and motivate the operations team while fostering a productive work environment.
• Handle staff concerns, mediate conflicts, and implement effective resolutions.
• Prepare and submit operational reports such as KPI performance, manpower reports, daily/weekly updates, and other required documentation.
• Monitor team performance and ensure operational ta...