🍁 SearchCanadaJobs.com

Operation Manager (Medellín)

Company

Evercrest Homes

Location

medellín, antioquia

Type

Full-time

Back-Office Operations Manager - Job Description

Summary of Functions

Essential

Responsibilities

  • Develop objectives for the back-office’s daily operations
  • Supervise and ensure optimal performance of day-to-day activities
  • Conduct effective resource planning to maximize productivity of personnel and technology
  • Collect and analyze operational statistics
  • Hire, coach, and train personnel to uphold high operational standards
  • Evaluate performance using KPI systems
  • Prepare reports for various departments and upper management

Requirements and Qualifications

  • Proven experience as a manager in BPO, Call Center, Operations, or Logistics settings
  • Customer service experience is required
  • Strong knowledge of performance evaluation and KPI systems
  • Solid understanding of reporting procedures
  • Proficiency in MS Word and Excel; familiarity with data...

🍁 Ready to Apply?

Take the next step in your Canadian career

Apply Now