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OPERATION & FRONT DESK EXECUTIVE (MALAYSIA) ( Department : (BV)OPERATION)
Company
Dxn2u
Location
george town, penang
Type
Full-time
Manage daily operations across resort departments, including front office, housekeeping, and maintenance.
Ensure staff follow resort policies, maintain quality standards, and comply with safety regulations.
Assist in developing strategies to improve efficiency, guest services, and the overall guest experience.
Ensure resort facilities are well-maintained and fully functional.
Handle guest check-ins, check-outs, and manage reservations.
Address guest inquiries, concerns, and complaints, coordinating with other departments to ensure guest satisfaction.
Make quick decisions to resolve operational issues, ensuring minimal disruption to guest services.
Analyze data to inform decisions on staffing and resource allocation.
Manage the resort's reservation system and assist in organizing events, group bookings, and guest services.
Coordinate with vendors for event logistics and ensure all guest...
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